Verified Service Procedures

SERVICE PROVIDER ACCEPTANCE PROCEDURE

Service providers must have adequate capacity and capability to provide learning activities of high quality.

Roles and Responsibilities

Service Providers are accountable for delivering validated CPD Activities.

A Service Provider is the only body that can apply to a Recognised Licensed Body, ICMEESA being one, for validation of CPD Activities.

The status of a Service Provider is not transferrable to a third party.

The application form ICMEESA-CPD10, is to be used for the purpose of application.

NOTE: There is a small charge for this process to compensate the person doing the verification of the information submitted.

Criteria for the appointment of a Service Provider

Prior to the application for recognition as a Service Provider, the prospective Service Provider must have the following:

Administrative

1. Legitimate company or organisational registration or equivalent.
2. Company profile.
3. Accountability structure for CPD management.
4. Service Provider’s contact details (physical address, contact number, email addresses, etc.)
5. * Recent tax clearance certificate (good standing with SARS or equivalent).

Core

1. Scope of CPD Developmental Activities (registration category, discipline, area of specialisation and type of activity).
2. Agreements in place (e.g. for venue, presenters, coordinators) – if services are to be outsourced, supporting documents must be provided with detailed information.
3. *Contingency and control systems in place to address cancellation, rescheduling, or revision to the CPD activity.
4. *Documented refund policy.
5. *CPD Service Providers should demonstrate adherence to the values of diversity, accessibility, inclusivity, equity and transformation. To that end, the costing model should take into account the latter factors to ensure affordability.
6. A quality management system with the stipulated elements related to the administration and offering of CPD Activities as follows:

(a)       A broad outline of the programme of activities for the forthcoming year.

(b)       A database containing information on CPD Activities (approved, in process and rejected).

(c)        Document and data control procedure and systems.

(d)       Procedure and systems for enrolment and registration of participants.

(e)       Procedure and system for monitoring and recording attendance for the duration of the activity.

(f)        Procedure and system used to assess the participants. The assessment method must be communicated to the participants. If there is no assessment of participants, this must be documented.

(g)       Procedure and system for issuing of course/activity certificates (to include an example of the attendance certificate).

(h)       Procedure and system to be used to obtain feedback from the participants to evaluate the CPD activity and presenters.

(i)         A quality assurance process to meet the requirements for validating CPD Activities.

*These are not required for service providers that are not generating an income from offering the CPD activity.

The CPD Service Provider must ensure that the CPD activity is validated prior to hosting the event.

ICMEESA has the right to request the CPD costing as part of the verification process.